Our FAQs
Living at New Era
Read our most common FAQs about living at New Era Square, from booking a viewing, through to move-in day and how to get in touch with our team during your stay.
Want to get a better feel for student life, plus hear about what's on in Sheffield? Visit the Student Life section of our blog at the link below.
How can I book a viewing?
You're welcome to tour the available apartments at New Era Living before you make a booking with us. Head to the link at the top of this page to easily request a viewing with our team at a date and time that suits you.
Do I need to pay any bills?
All utilities are included in the rent, including high-speed Wi-Fi and the use of a private washing machine. A TV Licence is not included, as it is only required if you are planning to watch or record live TV or use BBC iPlayer.
Do I have to pay Council Tax?
We'll take care of the council tax exemption on your behalf, so you don't have to do anything.
How do I pay my rent?
We can help students set up a Direct Debit if required. If you don’t have a UK bank account, payment can be made by bank transfer instead.
Will I get a reminder when it's time to renew my tenancy?
Yes. We always give our current residents priority when it comes to renewing their rooms and will contact them before rooms are released for new bookings.
Can I bring my pet?
At New Era Living, we have a selection of pet-friendly rooms so you are able to bring your pets with you to university. Please note that pets must be declared to us ahead of time. If you'd like to book a pet-friendly room, or find out if your pet will be allowed in our accommodation, please get in touch at lettings@nelstudents.com
Do I need insurance?
The building is insured by New Era Living, but contents insurance is not included. Students are welcome to arrange their own contents insurance if they wish.
What if I need to cancel?
We offer free cancellation if a student is unable to attend university due to not meeting the required academic conditions, provided suitable evidence from the university is supplied. For full details, please contact our Lettings Team at lettings@nelstudents.com.
Are visitors allowed to stay?
Yes, we understand that students may occasionally have friends or family stay overnight, and we're happy to allow this. We simply ask that guests be respectful of other residents. Please note that unauthorised dual occupancy is not permitted, and overnight visitors should only stay occasionally rather than on a regular basis.
Who do I contact in an emergency?
For issues within the accommodation, e.g. if you are locked out, please speak to our reception staff. If you need urgent help from the police, fire, or ambulance services, call 999 immediately.
Parents & Guardians
We know that when your child goes to university, there can be lots of questions about helping them move and the process of renting for the first time.
Haven't seen your question in the FAQs? Find more helpful guides in our Parents & Guardians blog, or get in touch with us via email at lettings@nelstudents.com
I'm a guarantor what does this mean?
If you’ve agreed to be your student’s guarantor, your role is to help them live up to their side of the tenancy agreement, including paying rent on time. You'll take on the joint financial responsibility for the tenancy, which means you agree to pay your student’s rent if they can’t.
Do students need to arrange their own contents insurance?
The building is insured by New Era Living, but contents insurance is not included. Students are welcome to arrange their own contents insurance if they wish.
I'm worried about my child, is there someone I can speak to?
If your child is unreachable, please contact our main reception to request an immediate welfare check. If you know that there is an immediate risk to life, dial 999 to speak to South Yorkshire Police.
How secure is New Era Living?
At New Era Living, our reception is manned 24/7 and the building requires a key fob for access.
What if a student needs to cancel?
We offer free cancellation if a student is unable to attend university due to not meeting the required academic conditions, provided suitable evidence from the university is supplied. For full details, please contact our Lettings Team at lettings@nelstudents.com.
Can I stay overnight?
Yes, we understand that students may occasionally have friends or family stay overnight, and we're happy to allow this. We simply ask that guests be respectful of other residents. Please note that unauthorised dual occupancy is not permitted, and overnight visitors should only stay occasionally rather than on a regular basis.
Is parking available for moving days?
For loading and unloading, vehicles can stop on Arley Street. There is also an APCOA car park at New Era Square, which can be booked in advance if longer parking is needed.
International Students
We understand that our international student community may have more questions as you adjust to life in the UK. To help you settle in, take a look over some of the frequently asked questions we get about your transition to life overseas.
Already settled in and want to know more about Sheffield? Head to our student life blog for our recommendations of things to do and places to visit.
What happens if I arrive late in the evening / early in the morning?
Our reception is staffed 24/7, so students can check in at any time after their tenancy has started, including early mornings and late evenings. If a student wishes to check in before 2 pm on their tenancy start date, we ask that they let us know in advance so we can do our best to accommodate the request.
Do I need a UK-based guarantor?
Yes. Students paying by instalments will need a UK-based guarantor. If they do not have one, the rent will need to be paid in full before the tenancy begins.
I've moved in, what should I do now?
Once you've moved into your accommodation, it's time to explore everything on offer at New Era Living! Make sure to check out all of the facilities on-site and take a look at our socials to find out about the upcoming events happening here at New Era. After that, it's time to explore your new city!
What will happen when I arrive?
At New Era Living, we have a selection of pet-friendly rooms so you are able to bring your pets with you to university. Please note that pets must be declared to us ahead of time. If you'd like to book a pet-friendly room, or find out if your pet will be allowed in our accommodation, please get in touch at lettings@nelstudents.com
How do I set up a UK bank account?
If you need support with setting up a UK bank account, our team are here to help you through the process and will be able to guide you step-by-step to get your account set up.
Are visitors allowed to stay?
Yes, we understand that students may occasionally have friends or family stay overnight, and we're happy to allow this. We simply ask that guests be respectful of other residents. Please note that unauthorised dual occupancy is not permitted, and overnight visitors should only stay occasionally rather than on a regular basis.